First of all I want to say that it barely happens,there are three reasons:
1,We have strict quality supervision system. Final inspection is done by our experts.
2,We will take photos of the product to the customer for confirmation, we won't deliver if we have not got the confirmation form customer.
3,The finished poroduct will be rolled in strong cardboard or plastic tubes, then certified and insured,as well as take photo before shipment.
7- DAY MONEY-BACK GUARANTEE
We guarantee your satisfaction and if for any reason you are unhappy with the items purchased from us, simply return the goods to us for an exchange or a full refund.All paintings must be returned in their original condition (undamaged). The refund will NOT include shipping costs, duty or customs fees (if applicable). To apply for this benefit the oil painting should be in the original condition and packaging with no signs of damaging. The credit will be applied once the painting has been received and it's condition checked.
We reserve all the right for the final explanation.
Please contact our customer support by email through this contact form, by telephone or live chat during our office hours. Our agents are available from 8am – Midnight EST to answer your queries. A member of our support team will give you instructions on how to proceed, based on your specific needs.
Notify us of the request to refund or exchange within 7 days from the time of goods receipt.
All items (including all parts, accessories) must be returned to us via a courier.
There is no restocking fee whatsoever.
We issue refunds for any type of payment methods: Credit Card and Bitcoin.
We want to make shopping easy. We hope that having clear and detailed return policy and procedures will help you feel better about your shopping experience.