Shipping & Returns

Policies & Shipping


90 Day Money Back Guarantee

Q: Can I return my painting if I don't like it?

A: Yes!

Q: How many days do I have to think it over?

A: You have 90 days from the purchase date to return the painting and get a full refund. This means you can receive the painting, hang it on your wall, and still return it if you aren't satistied

Q: If I return my painting, do i get my money back?

A: Yes! You will get 100% of your money refunded immediately after the painting is returned. (Customer pays return delivery).

No restocking fees!
*Returned merchandise must be in the same condition as supplied. Cancelling an order before it is supplied to the customer will result in a 6% charge in order to cover transaction fees.

Shipping Policies


Free Shipping (including frames) to any location in the United States.
Worldwide Shipping*

In stock paintings are shipped within 24hrs. All other paintings take 3 to 4 weeks to paint.

A digital photo of the painting shall be emailed to the customer for approval before actual shipment. If the customer does not reply after 5 days, the painting will be considered as approved and will be sent to the customer.
   
* Customs/duties/taxes/fees are on the recipient.
* Shipment to outside of the US is done via FedEx Express or USPS. Cost is 50% co-paid by Oil Paintings Gallery. For example, the co-pay for a rolled painting is $35 and the co-pay for a 20"X24" framed painting is $75. Co-pay does not apply for Specials and Red Tag paintings.
* Shipment of framed paintings outside the US is limited in size due to freight restrictions.

Shipping Agent

Ex fact date

ETA

Delivery goods

Application Range

China Post Air Mail

Within 7

39

46

All countries

EMS

Within 7

15

22

All countries

TNT

Within 7

15

22

Mexico

FedEx

Within 7

15

22

USA/Canada/Pamana

DHL

Within 7

15

22

EU/Indonesia/Japan/Taiwan/Korea/Malaysia

UPS

Within 7

15

22

Chile

Note: 1.All orders are processed within 7 business days of receiving payment. Because all paintings are handmade while not a print or photograph.

Disclimer

Our paintings are completely hand painted. We do not use printers at all nor do we produce prints. We sell genuine, hand crafted painting reproductions, and therefore, they cannot be categorized as an exact, one to one, mirrored replica of the original painting. We cannot guarantee the exactness, because it contradicts the very nature of hand painted artisan oil paintings. We can, however, guarantee that our artists work under tedious precision, integrity, and accuracy to step by step create a work of art that in every way possible reproduces the specified and original order of each customer. We ensure customer satisfaction by having each painting approved by it's purchaser before it is shipped.

Privacy Policy

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the contact form or phone number given on our website:

- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via our contact form.

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